Teen & Adult Services Department Head

Zionsville, IN

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Our Client, the Hussey-Mayfield Memorial Public Library, has a rare opening for a Department Head!

At the Hussey-Mayfield Memorial Public Library, we are dedicated to enriching the lives of the communities in Zionsville and Whitestown, Indiana. Our team is at the forefront of library services, embracing modern technologies, creating innovative amenities, and delivering personalized, up-to-date programs. We foster collaboration, knowledge-sharing, and entertainment throughout our community. We are proud to be an Equal Opportunity Employer.

Team members are assigned a “primary library location” to provide consistency for their day-to-day work-life. There will be times that team members are asked to assist at their non-primary location or at community events. This position’s assigned primary library location is at the Zionsville Library.

POSITION OVERVIEW:

The Teen and Adult Services Department Head is responsible for supervising staff and operations in the Teen and Adult Services Department and contributes to the development of the Library as part of the management team.   

We are actively seeking candidates who meet the following “must-have” qualifications:

  • Master's degree in library science from an ALA-accredited program (or the ability to obtain a master's degree in library science within 6 months of hire)
  • Indiana Public Library Certification Level 2 or above (or the ability to obtain a temporary permit or certification within 6 months of hire)
  • Valid Indiana Driver’s License (or the ability to obtain one within 6 months of hire)

KEY RESPONISBILITIES:

Staff Supervision and Development:

  • Manages the daily operations of the Teen and Adult Services Department, including setting workflow priorities, maintaining morale, and ensuring compliance with Library policies and procedures.
  • Provides leadership in resolving issues.
  • Develops and maintains Teen and Adult Services Department operations and focuses consistent with organizational direction and goals.
  • Supervises employees, including providing direction, scheduling, approving time sheets and time off requests, managing and documenting performance, and conducting evaluations.
  • Develops employees through training, coaching, and providing regular feedback and support.
  • Hires, trains, and provides orientation to new employees to the department.
  • Plans and leads staff meetings/training to include software upgrades, procedures, policies, and other topics as needed.
  • Effectively manages department, patron and personal work emails by replying to requests in a timely manner.
  • Provides excellent customer service and cultivates a patron-focused culture within the department.
  • Covers the reference desk, conducts reference interviews, and provides readers’ advisory services. Keeps current on the library's collection, events, and processes.
  • Resolves patron complaints/issues.
  • Oversees the development and implementation of innovative programming.
  • Markets library materials, collections, and services.
  • Seeks and promotes engagement with community organizations and agencies.

Patron Assistance:

  • Provides excellent customer service and cultivates a patron-focused culture within the department.
  • Covers the reference desk, conducts reference interviews, and provides readers’ advisory services. Keeps current on the library's collection, events, and processes.
  • Resolves patron complaints/issues.
  • Oversees the development and implementation of innovative programming.
  • Markets library materials, collections, and services.
  • Seeks and promotes engagement with community organizations and agencies.

Organizational Support:

  • Adds value as a key member of management; understands the profession, service recipients, organization, and its strategy.
  • Works with the management team to update and develop policies and procedures.
  • Identifies/addresses library and community needs.
  • Develops innovative library initiatives and contributes to strategic planning.
  • Organizes and attends various Library management and committee meetings to facilitate communication and cooperation throughout the Library.
  • Monitors the department budget and credit card purchases to ensure the department follows guidelines.
  • Provides input to the Executive Director on the Department's budgetary needs.
  • Participates in the ongoing development, implementation, and evaluation of the Library’s Strategic plan.
  • Participates in professional conferences, workshops, and training opportunities.
  • Reads professional journals, blogs, and library-related professional literature and listservs.

Professional Development:

Maintains Indiana Public Librarian certification at or above the required level.

NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Prepares and monitors monthly, quarterly and annual statistics relating to the Teen and Adult Services Department.
  • Assists with the development of Library-wide training and events.
  • Creates standard operating procedures.
  • Prepares grant requests.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS AND PREFERENCES

  • A Master’s Degree in Library Science from an ALA Accredited University is required.
  • Indiana State Library Librarian Certification Level 2 required.
  • Intermediate-level proficiency in Windows and Microsoft Office Suite is required.
  • The ability to quickly learn and adapt to new software and technology is required.
  • A minimum of 3 years of professional library experience is required, with 2-4 years of supervisory experience preferred.

Physical Demands:

This position requires physical demands, including reading, writing, maintaining hand-eye coordination, standing, sitting, walking, bending, crawling, climbing, pushing, pulling, and lifting items weighing 15-20 pounds.

Employees are expected to perform the job duties listed with or without accommodation; if accommodation is needed, they should request it through the appropriate channels.

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