IT Operations Engineer

Carmel, IN

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Our client, Brightworks Group, is a leading digital transformation and cloud transition IT service company. We are proud to bring a human-focused approach to IT and ensure we provide the best cloud-based managed services to our clients. 

What You Will Do

  • Provide exceptional IT support to our clients, answering to tier 1-2 support tickets.
  • Perform workstation setup, configuration, and deployment.
  • Diagnose and resolve technical issues related to hardware, software, and networks.
  • Implement monitoring tools and perform routine checks to proactively identify and address potential issues before they impact operations.
  • Implement and maintain security measures to safeguard our client's systems, networks, and data. 
  • Create and maintain comprehensive documentation of IT processes, configurations, and troubleshooting procedures.
  • Monitor system performance and recommend enhancements to ensure scalability and efficiency.
  • Communicate technical information clearly to non-technical professionals.

What We Are Looking For

  • IT-related certifications, especially related to IT security (N+, Security+, CISA, Azure Security Engineer Associate, etc.)
  • 2+ years of experience in service desk positions.
  • Proficiency in Microsoft Windows 10/11 & Microsoft 365.
  • Expertise in Windows Server Operating Systems and Microsoft Azure.
  • Experience in LAN/WAN administration.
  • Proficiency in workstation setup, configuration, and deployment.
  • Experience working with Autotask and RMM tools.
  • Ability to work independently and collaboratively in a team environment.
  • Service-oriented attitude with a proven ability to deliver superior results in a timely manner.
  • Exceptional communication skills across various business units.

What We Offer

  • Multiple Health, Dental, Vision, Life insurance options
  • Generous PTO and sick leave
  • 401(k) with company match
  • Flexible HSA/FSA

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